At Sophie Circuit, we aim to ensure that our customers are fully satisfied with their purchases. If you are not completely happy with your order, we offer an easy return and refund process under the conditions outlined below.
Returns
You may request a return within 7 days from the date of delivery if the product is damaged, defective, or not as described. To initiate a return, please contact our support team at [email protected] with your order details and a brief description of the issue.
Returned items must be unused, in their original packaging, and in the same condition as received. Once your return request is approved, our team will provide instructions for sending the item back.
Refunds
After receiving and inspecting the returned item, we will notify you regarding the status of your refund. If approved, your refund will be processed within 7–10 business days. Refunds are issued through the original payment method or as store credit, depending on your preference.
Non-Returnable Items
For hygiene and safety reasons, certain items such as earphones, wearables, or personal-use gadgets cannot be returned unless found defective or damaged upon arrival.
Exchange
If you wish to exchange an item for a different model or variant, you may request an exchange within 7 days of receiving your order, provided the item meets our return conditions.
Contact Us
For any questions or to initiate a return or refund, please contact our customer service team at [email protected].